Refund policy
Returns & Refunds
Last updated: September 27, 2026
We want you to understand your options before you order and have a clear path to help if something is not right. Most eligible items can be returned within 30 days of delivery. Super Shox and Freedom Shields have the product-specific terms below.
Standard 30-Day Returns
For eligible products, contact us within 30 days of delivery to request a return. Items must be new, unused, uninstalled, unwashed, and in their original condition, with all included parts, tags, and packaging.
This standard return process applies to eligible TAB Performance, KST Kustoms, RickRak, Baja Designs, apparel, gear, and other products unless a different return condition or final-sale designation is clearly stated on the product page before purchase. Installed, worn, altered, or damaged items are not eligible for a standard change-of-mind return.
Super Shox: 30-Day Money-Back Guarantee
Super Shox suspension includes a 30-day money-back guarantee, even though the shocks are built around your rider setup. Contact us within 30 days of delivery if the setup is not working for you. We will review the fitment and configuration and provide return instructions.
The guarantee allows you to assess the shocks on your motorcycle. It does not cover damage from misuse, improper installation, accidents, unauthorized modifications, or use outside the product’s intended application. Please contact us before sending the shocks back. The separate Super Shox limited lifetime warranty covers qualifying manufacturing defects under its warranty terms.
Freedom Shields: Film-On Test Ride, Returns & Exchanges
Freedom Shields arrive with protective film on both sides. You may install the windshield and take a short test ride with the film in place, provided your visibility remains safe and unobstructed. If the height or performance is not right, contact us within 30 days of delivery to request an exchange or return.
For an eligible return or exchange, the windshield must remain like new, with the original protective film intact. Pack it in its original box with the original packing materials. Removing the film, scratching or damaging the windshield, or failing to protect it for return can make it ineligible.
An eligible windshield can be exchanged for another size or returned for a refund of the windshield price. If you spoke with us about sizing before ordering, your first eligible size exchange is on us for a continental U.S. order. Contact us first so we can arrange it. For other change-of-mind returns or exchanges, you are responsible for return shipping. Where available within the continental United States, we can provide a UPS return label for $25, deducted from the refund if you choose that option.
Laser-engraved Freedom Shields are custom items and cannot be returned or exchanged for a change of mind. Contact us if one arrives damaged, defective, or incorrect.
Final-Sale and Other Custom Items
Items clearly marked Final Sale on their product pages cannot be returned for a change of mind. A custom or personalized item is nonreturnable for a change of mind only when that restriction is stated on its product page before purchase. The Super Shox and standard Freedom Shields terms above remain in effect for those products.
Return Shipping and Restocking Fees
For a change-of-mind return, you are responsible for shipping the item back using a trackable service. Original shipping charges paid at checkout and optional expedited shipping charges are not refunded. We do not deduct an outbound shipping charge from an otherwise eligible refund solely because the order originally qualified for free shipping.
Eligible change-of-mind returns of motorcycle parts other than Super Shox and Freedom Shields are subject to a 10% restocking fee based on the returned item’s price. This includes eligible exhaust, handlebars, lighting, racks, and other motorcycle parts. The fee does not apply to apparel or luggage, or to a return caused by an item arriving damaged, defective, or incorrect.
If we sent the wrong item or an item arrives damaged or defective, contact us before shipping it back. We will provide instructions and cover reasonable return shipping for an approved return arising from that issue.
How to Start a Return
- Email support@dreadediron.com within the applicable return window.
- Include your order number, the item you want to return or exchange, and the reason. For damage or a defect, include clear photos of the item and packaging.
- Wait for return authorization and the correct return address. Some items ship from or return to a manufacturer, so please do not send a package to our business address without instructions.
- Pack the item securely and follow the return instructions. Keep your tracking number until the return is completed.
Sending an item back without contacting us first can delay the return, especially for Super Shox and Freedom Shields.
Refund Timing
After the returned item is received and inspected, we will let you know whether the return is approved and what amount will be refunded, including any applicable fee disclosed in this policy. Approved refunds are issued to the original payment method, generally within 5–7 business days after inspection. Your bank or card provider may take additional time to post the credit.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at support@dreadediron.com with your order number and photos. We will review the issue and help arrange the appropriate replacement, repair, exchange, or refund. Product warranties may also apply after the return window.
Questions Before You Order?
For help with Super Shox setup, Freedom Shields height, TAB exhaust fitment, handlebars, or another product decision, ask us before ordering. We would rather help you choose correctly than have you pay to ship the wrong part back.
For build times, delivery estimates, and shipping charges, see our Shipping Policy.
